A few years ago, I interviewed to be the executive assistant to the CEO of a biomedical company. The day had gone pretty much as you would imagine – being shuffled between conference rooms and offices meeting various team members, answering carefully planned questions, hearing all about how great the company was to work for. When the time came for me to finally meet the CEO, I was more than ready to discuss the role truly in depth. He did a sufficient job of detailing the requirements, answering my questions about him, and continuing to sell me on the corporate culture.
He proudly highlighted the on-going programs they had for employees – one being themed Friday lunches (“I dressed up as a superhero last week!”) and the on-site training seminars. This piqued my interest as he outlined how cross-training helped boost employee morale and retention. Awesome – sounded great! So I asked the natural next question.
“How do you invest in your administrative staff?”
His response was, “Why would I do that? They’re just admins.” Continue reading