In our ever-connected world, we are being drained by our work. Access to email means your boss can find you wherever, whenever. Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable.
On top of all this communicating, you have to get actual work done and live a life.
It’s enough to drive people absolutely mad. And I’ve seen it happen.
I’ve been there.
Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. I was always on-call, responding to emails within moments of receiving them and handling tasks quickly because I didn’t want to be a bottleneck in productivity. People would politely chastise me, “It’s so late! This isn’t urgent!” But for me, it was. Good customer service meant dealing with every single task with a sense of accessibility and urgency.
But the burnout hit me hard.Continue reading