Admin Resources

JLAS Articles

Read up on articles related to polishing your administrative game, including productivity, organization, and general tips.

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Certifications for Administrative Professionals

International Association of Administrative Professionals
Certified Administrative Professional (CAP)

The Certified Administrative Professional designation is earned by passing a rigorous exam. The exam assesses proficiency in organizational communication, business writing and document production, technology and information distribution, office and records management, event and project management, and operational functions (including finance and human resources). You must apply and be approved to take the exam. Testing and certification are offered during two windows per calendar year. Cost varies based on IAAP membership. Continuing education is required to maintain certification and additional specialty designations in Organizational Management, Project Management, and Technology Applications are available.

The American Society of Administrative Professionals
Professional Administrative Certification of Excellence (PACE)

The Professional Administrative Certification of Excellence is earned by passing an online exam. The exam fee is all inclusive of study materials and testing, including up to three opportunities to pass without an additional fee. Even better, results are known immediately. Certification covers interpersonal communication, task and project management, management skills, and computer and internet technology. Continuing education is required for recertification every two years.

Office Dynamics International
World Class Assistant

World Class Assistant is a three-day in-person training program that results in certification. Participants cover a range of valuable materials, including building a strategic partnership, leveraging communication for business success, growing the resilience skill set, and 360-degree awareness. Of the three highlighted certifications, this program has the greatest emphasis on soft skills.

Professional Development Books

The 7 Habits of Highly Effective People

Powerful Lessons in Personal Change

by Stephen R. Covey

Be the Ultimate Assistant

A Celebrity Assistant’s Secrets to Working with any High-Powered Employer

by Bonnie Low-Kramen

Become an Inner Circle Assistant

How to be a star in your profession and achieve Inner Circle status.

by Joan Burge

The Definitive Executive Assistant & Managerial Handbook

A professional guide to leadership for all PAs, senior secretaries, office managers, and executive assistants.

by Sue France

Emotional Intelligence

Why It Can Matter More Than IQ

by Daniel Goleman

Facilitator’s and Trainer’s Toolkit

Engage and Energize Participants for Success in Meetings, Classes, and Workshops

by Artie Mahal

The Innovative Admin

Unleash the Power of Innovation in your Administrative Career.

by Julie Perrine

Joan’s Greatest Administrative Secrets Revealed

by Joan Burge

Managing Transitions

Making the most of change.

by William Bridges, PhD and Susan Bridges

Not “Just an Admin!”

Discover the respect, value, and power of the administrative profession.

by Peggy Vasquez

The Organized Admin

Leverage your unique organizing style to create systems, reduce overwhelm, and increase productivity.

by Julie Perrine

Perfect Phrases for Office Professionals

Hundreds of ready-to-use phrases for getting respect, recognition, and results in today’s workplace.

by Meryl Runion and Susan Fenner

Small Move, Big Change

Using microsolutions to transform your life permanently.

by Caroline L. Arnold

Underneath It All

Postgraduate Level Revelations Lift Administrative Assistants to New Heights

by Joan Burge

We’ve Got to Start Meeting Like This!

Creating inspiring meetings, conferences, and events.

by Dana Wright

Who Took My Pen… Again?

Secrets from dynamic executive assistants.

by Joan Burge, Nancy Fraze, Jasmine Freeman

Books featuring Administrative Professionals

The Assistants

by Camille Perri

The Devil Wears Prada

by Lauren Weisberger

Fairy Tale Interrupted

A memoir of life, love, and loss

by Rosemarie Terenzio

Jackie’s Girl

My Life with the Kennedy Family

by Kathy McKeon

The President Will See You Now

My Stories and Lessons from Ronald Reagan’s Final Years

by Peggy Grande